Careers

Surgery Scheduler

01/05/2023

Job Title: Surgery Scheduler

Reports To: Surgery Supervisor

Position Objective: Coordinate and schedule surgical procedures for all orthopaedic surgeons.

Position Requirements: High School Diploma.Must have two or more years of experience in hospital or office surgical scheduling.Good typing, communication and computer skills.

Detailed Responsibilities:

• Respond to incoming calls, schedule, reschedule, confirm and cancel surgical procedures.
• Arranges for surgical assistants, special equipment and surgical materials.
• Coordinate physicians and physician assistants schedules with OR time and equipment availability; identify any conflicts and adjust schedule as needed.
• Functions as a liaison between surgeon, OR scheduler and patient.
• Act as primary contact for surgical patients and respond to telephone inquires.
• Prepare surgical information packets for physicians consisting of pertinent medical records required for surgery.
• Obtain x-ray films for surgeon.
• Work with other office staff to ensure that all protocols are followed for surgical scheduling, including hospital protocols, verification of benefits, eligibility verification and clinical documentation.
• Collect and distribute history and physicals and consent forms to appropriate hospitals.
• Prepare and post Master surgery schedule.
• Ability to interface with support departments and articulate issues and concerns.
• Interact with a variety of personalities and situations that require tact, judgment, poise and professionalism.
• Maintaining patient confidentiality.
• Organizational responsibilities: promoting patient rights; sharing problems relating to patients or staff with immediate supervisor in a timely manner.

Physical/Mental Demands: High levels of mental concentration are required.Must handle multiple tasks simultaneously and subject to interruptions.Physical effort requires sitting for long periods of time and repetitive movements consisting of reaching with hands and arms.Manual dexterity, visual acuity, and the ability to speak and hear are required.

First State Orthopaedics reserves the right to revise this job description at any time.

EXPECTATIONS OF ALL EMPLOYEES

• Provide exceptional service to all of our patients.
• Exhibit professionalism and ethical behavior at all times.
• Maintain strict confidentiality of patient information and business within the organization’s policies.
• Maintain OSHA and HIPAA regulations.
• Treat everyone with respect, courtesy and friendliness.
• Adhere to all policies and procedures for our organization.
• Communicate recommendations on improvements of policies and procedures to management.
• Participate in committees, discussions and other team functions.
• Provide additional duties as may be assigned.

NOTE:This job description is not intended to be all-inclusive.The above statements are not to be construed as an exhaustive list of all responsibilities, skills or duties, requirements, efforts or working conditions associated with the job.While this is intendedto be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, rush jobs, or technological developments).This document does no create an employment contract and employment is “at-will”.

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Medical Assistant

01/05/2023

JOB TITLE: Medical Assistant

REPORTS TO: Clinical Manager

FLSA STATUS: Non-Exempt

JOB OVERVIEW: Responsible for patient care under the direction of a physician or licensed health care provider.

POSITION REQUIREMENTS: High School Diploma.State of Delaware licensed.Minimum of 2 years of orthopaedic experience required.Computer skills. Excellent interpersonal skills needed.A certain degree of creativity and latitude is required.

Detailed Responsibilities:

• Provide assistance, support and maintain work flow to assigned providers in regards to patient care at all times.
• Maintain clinical data for patients such as current medication list and medical history.
• Schedule diagnostic tests and complete required authorizations for said tests as needed.
• Review assigned provider charts for upcoming appointments.Make sure the chart is up to date and accurate.Make sure the provider has the required information for appointment to improve efficiency of provider during office hours.
• Main inventory of medical supplies.Report any necessary shortages of supplies to manager.
• Keep examination rooms clean and well stocked.
• Perform proper sterilization techniques for medical equipment using autoclave.
• Use proper technique for various medical procedures.
• Assist provider, as necessary, with in office procedures.
• Address patient messages in a timely and efficient manner.Communicate with provider, as needed, regarding any messages.Document in complete detail any advice or medical assistance given to patient.
• Communicate any pertinent information regarding patient care to Front Desk or Surgical Coordinator.
• Maintain and fax all physician orders.
• Comply with all OSHA and HIPAA regulations.
• Working knowledge of other departments.
• Assist with other duties as assigned by Manager or Administrator as needed.

Physical/Mental Demands: Adequate hearing to perform job duties in person and over the telephone.Must be able to communicate clearly to patients in person and over the telephone.Requires frequent lifting and carrying items weighing up to 30 pounds unassisted, including assisting patients when required.Adequate physical ability including sufficient manual dexterity to perform the requisite health care service, including injections.Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting and sitting, with some heavy lifting, pushing and pulling exerted regularly throughout a regular work shift.Requires low exposure to communicable diseases, bodily fluids, medicinal preparations and other conditions common to a clinic environment.

Orthopaedic Associates of Southern Delaware reserves the right to revise this job description as any time.

Expectations of All Employees:

• Provide exceptional service to all of our patients.
• Exhibit professionalism and ethical behavior at all times.
• Maintain strict confidentiality of patient information and business within the organization’s policies.
• Maintain OSHA and HIPPA regulations.
• Treat everyone with respect, courtesy and friendliness.
• Adhere to all policies and procedures for our organization.
• Communicate recommendations on improvements of policies and procedures to management.
• Participate in committees, discussions and other team functions.
• Provide additional duties as may be assigned.

 The above is intended to describe the general content and requirements for the performance for this position.It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

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Billing Coordinator

11/08/2022

REPORTS TO: Billing Manager

FLSA STATUS: Non-Exempt 

JOB OVERVIEW: Responsible for processing fees for services and bills in an accurate and timely manner in accordance with the established guidelines and procedures of Orthopaedic Associates of Southern Delaware. This position requires significant, direct communication with Physicians, Insurers and Patients. It also requires knowledge of proprietary banking and insurance software/websites.

POSITION REQUIREMENTS: High School Diploma. Working knowledge of medical systems required. Good oral and written communication skills required. Knowledge of medical terminology preferred. College degree preferred, but not required. Minimum of three (3) years of accounts receivable experience. Exceptional customer service and phone etiquette required.

Detailed Responsibilities: 

• Troubleshoot and resolve billing issues involving Physicians, insurance companies and patients.
• Perform accurate data entry/processing of charge position in NextGen and EMR operating systems.
• Batch incoming remittances received via U.S.P.S.
• Reconcile remittances by batch with associated supporting documentation
• Locate and record 835 files associated with ERA (electronic remittance advice) payers from clearing house (Navicure)
• Create and enter manual remittance batches into the NextGen operating system
• Download 835 files and review resulting transactions for ERA (electronic remittance advice) payers in the NextGen operating system
• Perform batch process on all manual and ERA transactions entered into NextGen operating system to ensure reconciliation with the appropriate remittance batch
• Initiate post/lock function on all reconciled batch in the NextGen operating system
• Produce and file a payment journal for each processed batch
• Separate and batch supporting documentation and forward for optical scanning
• Process “no remittance” files in the NextGen operating system
• Catalogs daily payments journal for 90 day retention
• Retrieve remittance batches from bank lockbox website
• Redirect misdirected documentation to the appropriate department for handling
• Open, review, sort and process “no remittance” U.S.P.S mail in the operating system 
• Retrieve, identify and record pre-deposit / pending transactions ACH/EFT items from online bank report
• Identify for handling any confirmed ACH/EFT deposits associated with paid claims 
• Retrieve all supporting documentation for confirmed ACH/EFT deposits via the clearing house (Navicure) or various payer websites
• Monitor and retrieve from various payers websites “no remittance” files 
• Maintain confidentiality in regard to patients account status

Physical/Mental Demands: High levels of mental concentration are required. Must handle multiple tasks simultaneously and subject to interruptions. Moderate physical activity. Requires handling of average-weight objects up to 50 pounds or standing and/or walking for more than four (4) hours per day.

Orthopaedic Associates of Southern Delaware reserves the right to revise this job description as any time.

Expectations of All Employees:

• Provide exceptional service to all of our patients.
• Exhibit professionalism and ethical behavior at all times.
• Maintain strict confidentiality of patient information and business within the organization’s policies.
• Maintain OSHA and HIPPA regulations.
• Treat everyone with respect, courtesy and friendliness.
• Adhere to all policies and procedures for our organization.
• Communicate recommendations on improvements of policies and procedures to management.
• Participate in committees, discussions and other team functions.
• Provide additional duties as may be assigned.

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

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Front Desk Receptionist

11/08/2022

REPORTS TO: Front Office Manager

FLSA STATUS: Non-Exempt

JOB OVERVIEW: Provide direct support to physicians, mid-level providers, clerical staff and patients. Coordinates inter and intra office communications. Work directly with patients to ensure smooth patient flow, patient satisfaction and coordination of multiple tasks. Presents a positive image to supporting staff members and patients at all times.

POSITION REQUIREMENTS: High School Diploma or Associate Degree in related field, previous experience in a medical office practice, excellent communication and computer skills, patient service focus and professional appearance.

Detailed Responsibilities: 

• Answer all incoming calls and route calls as necessary throughout the organization.
• Schedule, reschedule and cancel appointments for all providers according to provided protocol.
• Update patient information.
• Collect patient demographic information and nature of complaint/injury on new patients that contact the office by phone.
• Carefully document all incoming messages and task to appropriate party.
• Refer calls of a clinical nature to the appropriate medical secretary or provider.
• Check-in and check-out, collect demographic data and collect co-pays, daily.
• Process credit card payments and end of day settlement for credit payments.
• Manage petty cash account.
• Check multiple incoming fax lines and distribute faxes accordingly.
• Maintain file of incoming ER reports.
• Maintain adequate copies of all front office forms.
• Follow HIPAA guidelines at all times.
• If patient medical records need to be obtained, have patient fill out Authorization to Release Medical Information form.
• Assist with other duties as assigned by Manager or Administrator as needed.

Physical/Mental Demands: Multi-task duties require sitting, walking, stooping, lifting, bending and reaching. Occasional lifting of supplies for storage up to approximately 30 pounds. Must be able to project a positive attitude and diplomacy in an occasionally stressful work environment.

Orthopaedic Associates of Southern Delaware reserves the right to revise this job description as any time.

Expectations of All Employees:

• Provide exceptional service to all of our patients.
• Exhibit professionalism and ethical behavior at all times.
• Maintain strict confidentiality of patient information and business within the organization’s policies.
• Maintain OSHA and HIPPA regulations.
• Treat everyone with respect, courtesy and friendliness.
• Adhere to all policies and procedures for our organization.
• Communicate recommendations on improvements of policies and procedures to management.
• Participate in committees, discussions and other team functions.
• Provide additional duties as may be assigned.

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

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